Our refund policy is simple: if you're not satisfied with our products or services, you have 30 days to request a refund. We'll make sure to refund your money back to you within 7-10 business days.
At Fragua Technologies India Pvt Ltd, we are committed to delivering high-quality software solutions that meet your business needs. We understand that sometimes our product may not be the right fit, and we want to ensure a fair and transparent refund process. Our refund policy is designed to provide clarity on the conditions under which refunds are granted for both our SaaS subscriptions and on-premise deployments. Please read the details below to determine your eligibility.
SaaS Subscription Refunds
We offer a 30-day refund window for new SaaS subscriptions. If you are unsatisfied, you may request a refund within the first 30 days of your initial purchase.
Eligibility Criteria:
- 1. Refund requests must be made within 30 days of the initial payment.
- 2. Only applicable to first-time purchases (not renewals or upgrades).
- 3. The refund applies to monthly or annual plans but not to customized enterprise plans.
Non-Refundable Cases:
- 1. Refund requests after 30 days.
- 2. Renewals, mid-term cancellations, or partial refunds for unused service.
- 3. Accounts suspended due to policy violations.
- 4. Extensive usage, such as data extraction, integration, or bulk processing.
On-Premise Software Refunds
On-premise software requires dedicated installation, customization, and support. Due to the nature of this deployment, refunds are not available after installation.
Eligibility Criteria:
- 1. Refund requests can be made before installation and activation if submitted within 7 days of purchase.
- 2. If the software has a critical defect that prevents basic functionality, and our support team cannot resolve it within a reasonable timeframe.
Non-Refundable Cases:
- 1. Refunds after installation, deployment, or customization.
- 2. Issues caused by hardware incompatibility, third-party integrations, or user misconfiguration.
- 3. Change of mind or business decision after purchase.
How to Request a Refund?
- 1. Contact our support team via support@fragua.co.in with your order details.
- 2. Our team will review your request and provide a response within 5 business days.
- 3. If approved, refunds will be processed within 7-10 business days.
For any queries, please reach out to +91 9884438333.